If you previously opted in and received text promotions from a brand, but no longer see them, check your phone’s messaging filters first. A message may still be delivered while being placed in a filtered folder instead of your main inbox.
1. Check your filtered message folders
Open your messaging app and look for folders or filters such as Spam & blocked, Junk, Unknown Senders, or Promotions. The names and available options vary by phone and messaging app.
2. Restore messages you want to receive
If you find the brand’s messages in one of these folders, use the available option to mark them Not spam, move them to your inbox, or mark the sender as known. Also check whether the sender has been blocked and unblock it if you want to receive its messages.
Help for your messaging app
For instructions specific to your phone or messaging app:
- Apple Messages on iPhone: Screen and filter text messages—learn how filtering affects where messages appear.
- Google Messages on Android: Manage blocked conversations—check “Spam & blocked” and restore conversations you want to receive.
Menu names and available options vary by software version. If you use another messaging app, check its help resources.
3. Contact Client Success if messages are still missing
If you cannot find the messages, contact Umbrella Client Success and provide:
- The mobile number that was subscribed.
- Your phone’s make and model.
- The messaging app you use.
- The brand whose text promotions you are missing.
Our team can check the subscription status and delivery history to help identify the next step.
Does “delivered” mean the message appeared in my inbox?
No. A delivered status does not guarantee that a message appeared in your main inbox or triggered a notification. Phone and messaging-app filtering can affect where a message appears.
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